Are you one of those startup owners dealing with negative reviews and are wondering how to remove them from Google Business Profile? Undoubtedly, receiving bad reviews on Google profiles is an issue businesses and startups often face, and it can be devastating for their reputation.
For example, if you fail to give your customers a positive service experience, they may leave a negative review.
Perhaps your competitor might try to defame you by leaving negative reviews (common case in the corporate world)
No matter where they come from, negative reviews undermine a company’s efforts to establish a brand. That’s why you should be quick to remove them as soon as you come across one.
What is Google Business Profile?
Google Business Profile is an easy and user-friendly tool to manage your business’ presence online through searches as well as maps. It provides small business owners with the ability to register their businesses on Google Search and Maps.
This allows businesses to tell their potential and existing customers where they’re located, what they do, which product/service they offer and how well those products / services have been received by their customers via real reviews.
Does Removing Bad Reviews Matter?
Bad reviews are negative comments left by others on your business’ website for customers to read. Sometimes, they are genuine and other times, they have no basis.
It’s okay to have a mix of both positive and negative Google reviews; however, your ratio of good reviews must far outweigh the negative ones.
On the flip side, the presence of bad reviews shows how genuine your business and its customers are.
Bad reviews can serve different purposes as well; they can be a reminder of your service quality going down or pinpoint certain aspects of your business requiring improvement.
They present an opportunity for your business to step back and look into your business’ shortcomings.
Your business may also be wrongly spammed by inappropriate reviews which may contain offensive, sexually explicit, wrongful and fraudulent content.
To not risk your brand’s reputation, always keep a close eye on such negative reviews and remove them from your Google Business Profile at the earliest.
Additionally, you may report a poor review to Google Small Business Support, and they will verify the alert for a bad review.
How to Remove Negative Reviews from Google Business Profile
You may also opt for these easy steps to remove negative reviews from Google Business Profile.
- Go to Google Search and search for your business
- Click on Google reviews
- Click on the dropdown trigger and press report review
- Add your reason and hit ‘Report’
Google will remove your review after reviewing your comment within 5 to 20 days of reporting.
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